The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld
ISBN 13: 9781591397830
Format: Hardcover (224 pages) Publisher: Harvard Business Review Press Published: 01 Mar 2006
Save for later
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld, Rob Markey
ISBN 13: 9781422173350
Format: Hardcover (304 pages) Publisher: Harvard Business School Press Published: 01 Sep 2011
HBR's 10 Must Reads 2023: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Persuading the Unpersuadable" By Adam Grant)
by Review, Harvard Business Harvard Business Review, Adam M. Grant, Francesca Gino,
ISBN 13: 9781647824556
Format: paperback Publisher: Harvard Business Review Press
HBR's 10 Must Reads on Strategic Marketing (with featured article "Marketing Myopia," by Theodore Levitt)
by Harvard Business Review,Clayton M. Christensen,Theordore Levitt,Philip Kotler,Fred Reichheld
ISBN 13: 9781422189887
Format: Paperback (224 pages) Publisher: Harvard Business Review Press Published: 02 Apr 2013
by Harvard Business Review, Clayton M. Christensen, Theordore Levitt, Philip Kotler, Fred Reichheld
ISBN 13: 9781633694576
Format: E-BOOK: Adobe Reader (224 pages) Publisher: Harvard Business Review Press Published: 02 Apr 2013
Winning on Purpose: The Unbeatable Strategy of Loving Customers
by Reichheld, Fred Fred Reichheld, Darci Darnell, Maureen Burns,
ISBN 13: 9781647821784
Format: hardcover Publisher: Harvard Business Review Press